Refund policy
Last updated: October 2026
A clear and explicit policy adapted to the nature of digital products.
1. Digital products
Because digital content can be consumed immediately, all sales are final once a book has been opened or downloaded. No refund is issued after access has started.
2. Before access
If you have paid but have not opened the book, you may request a review by Customer Support.
3. Nurai Premium
You can cancel the renewal of your Premium subscription at any time. Access continues until the end of the current paid month, and no further charge is made.
4. Duplicate or failed payments
Duplicate payments or payments for orders that could not be delivered are reviewed and returned through the original payment method.
5. Corporate licences
Refund terms for corporate licences are defined in each signed licence agreement.